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Mphasis Walk-In Drive For Freshers As Technical Support Associate @ Pune In June 2017

Organization       : Mphasis

Job Role               : Technical Support Associate

Location               : Bangalore

Qualification       : BE/B Tech/MCA/M Sc

Experience           : 0 – 2 years

Salary                    : Rs 4.5 – 6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Online

Apply   Date         : ASAP

About Organization:

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Graduates of 2017 passed outs only can apply.

* Should perform desktop troubleshooting.

* Should respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.

* Must be logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

* Should update users about request status and close request when users are satisfied with solutions.

* Must perform level 1 & Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications,

* Must have exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

* Should perform remote desktop troubleshooting.

* Should escalate complex incidents / requests to upstream technical groups.

* Should not have active backlogs.

* Should understand client’s requirement

* Must be processing tasks assigned as per defined process SLA’s

* Should be meeting individual KRA’s

* Must adhere to Compliance

* Must have knowledge of computer fundamentals

* Must be able to toggle between many screens with speed and needs to be able to type with speed and accuracy.

Venue:

Mphasis, Ground floor,

Wing 2, Cluster C, EON,

Kharadi, Pune.

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