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Mphasis Walk-In Drive For Freshers As Technical Support Process @ Pune In December 2017

Organization       : Mphasis

Job Role               : Technical Support Process

Location               : Pune

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 4.5 – 6 LPA

No.of Vacancies  : NA

Website                : www.mphasis.com

Apply Mode         : Walk-In

Walk-In Date      : 13th – 15th December 2017

About Organization:

Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should respond to customer queries via inbound calls.

* Must update users about request status and close request when users are satisfied with solutions.

* Should be troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.

* Must have remote desktop troubleshooting.

* Should escalate complex incidents / requests to upstream technical groups.

* Should have knowledge of LAN, VAN and MAN.

* Must have good communication skills.

* Should work in 24*5 Shift.

* Will be provided pick up and drop facility.

* Must have global standard work environment.

* Must have performance linked incentives.

* Must be a effective team player.

* Must have good problem solving and interpersonal skills.

* Must have knowledge 0f inbound/outbound Insurance Process.

* Must need to work in global standard work environment.

* Must have knowledge of performance linked incentives.

Venue:

Mphasis, EON Kharadi Infrastructure Pvt Ltd,

SEZ Plot # 1, Wing 2, Ground Floor,

Cluster C, Kharadi, Pune – 411014.

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