Organization : Mphasis
Job Role : Voice Process Associate
Location : Pune
Qualification : BE/B Tech/MCA/M Sc/M Com
Experience : Freshers
Salary : Rs 4.5 – 6 LPA
No.of Vacancies : NA
Website : www.mphasis.com
Apply Mode : Walk-In
Walk-In Date : 28th & 29th September 2017
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Graduates of 2015, 2016 & 2017 passed outs only can apply.
* Should have excellent communication skills.
* Should answer incoming calls and solving customer queries related to Bill Payments,Transaction Details,Transfers of funds,Block stolen/lost cards,Change of address,Up-selling internet services, visa credit card, overdraft facilities, line of credit, service plans, credit cards, balance transfers, Cheque orders,Stop Payment.
* Must be able to work in 24×7 Process in rotational Shifts.
* Must have inbound customer service voice.
* Should not have active backlogs.
* Should understand client’s requirement
* Must be processing tasks assigned as per defined process SLA’s
* Should be meeting individual KRA’s
* Must adhere to Compliance
* Must have knowledge of computer fundamentals
* Should have excellent Communication skills (Written & Verbal)
* Must have good Analytical, logical and reasoning skills
* Must be a effective team player.
* Must have good problem solving and interpersonal skills.
* Must have knowledge 0f inbound/outbound Insurance Process.
Mphasis, EON Kharadi Infrastructure Pvt. Ltd,
SEZ, Ground Floor, Wing 2,
Cluster “C”, Kharadi, Pune-411014.