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Oracle Job Openings For Freshers As Technical Analyst @ Hyderabad In January 2018

Organization       : Oracle

Job Role               : Technical Analyst

Location               : Hyderabad

Qualification        : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                     : Rs 3.5 – 5 LPA

No.of Vacancies   : NA

Website                 :

Apply Mode          : Online

Apply   Date          : ASAP

About Organization:

Oracle Corporation is an American multinational computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products  particularly database management systems. Headquartered at 500 Oracle Parkway, Redwood Shores, Redwood City, California, United States and employing approximately 111,298 people worldwide as of 30 November 2011, it has enlarged its share of the software market through organic growth and through a number of high-profile acquisitions. By 2007 Oracle had the third-largest software revenue, after Microsoft and IBM

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have customer support experience, Call Center experience is preferred

* Must be attentive to details and accuracy

* As a Global Customer HUB (HUB) engineer is to receive incoming calls for assistance, manage service requests, monitor specific queues, provide assistance to customers and perform translations in accordance with service standards.

* Should ensure that HUB tasks are handled during active shift

* Must be responsible for translations, provide verbal and/or written translations when customer requires local language support

* Must use required systems to research/troubleshoot customer entitlement and My Oracle Support issues

* Should use SR quality guidelines when updating and managing SRs

* Must monitor specific queues for: unassigned, local language, route failures and exception SRs, routing or assigning as necessary

* Should respond quickly to customer requests for escalations by using documented escalation process

* Should encourage customers to use English versus local language for SR resolution

* Must encourage customers to use customer portal versus phone

* Must contribute to continuous process improvement initiatives

* Should reacts to system or process issues by contacting responsible technical contacts or reports problem to Global Customer HUB manager

* Must contribute to process and system development and knowledge management

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