Organization : Quadlabs Technolgoies
Job Role : Support Engineer
Location : Gurgaon
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.fresherjobs9.com
Apply Mode : Online
Apply Date : ASAP
QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with office in India and now have other offices in Brazil and UAE. Our products empower Retail Sales, B2B Reseller, Tour Operator and Business Travel intermediaries. We understand the needs of the travel market in diverse geographies and are uniquely equipped to deliver best in class products with the shortest time to market.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should provide first line of support to the customer 24*7.
* Must be able to answers customer queries raised regarding the product.
* Should troubleshoot customer application software issues and follow ups till completion.
* Should understand the issue reported by the customer, analyze and report it in the reporting system.
* Must resolve support issues with a focus on root cause analysis to reduce recurring issues.
* Must work closely with the rest of the support team members to resolve issues quickly and efficiently.
* Should keep technical skills and product knowledge up to date through self efforts and internal training.
* Must maintain high level of customer satisfaction and product quality.
* Should have experience in Hardware Support, Desktop Support, and Technical Support.
* Should be able to answer customer queries raised regarding the product.
* Should have good observation and analyze skills in relation to issues.
* Must handle multiple client Queries and shows courtesy even in pressure situation.
* Should be ready to work in 24*7 rotational Shifts.
* Must have knowledge of IIS.
* Should have administrative knowledge of windows 2003 and above.
* Must have knowledge of SQL server– Database Management – Query execution – Administrative Tasks.
* Should have knowledge on server Management /Hardware Support/IIS.
* Should be a applicant with Programming (Development) background is more preferable.