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Home / IT jobs / Freshers Jobs / Sitel India Walk-In Drive For Freshers As Customer Associate @ Mumbai In September 2018
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Sitel India Jobs Walk-In Drive

Sitel India Walk-In Drive For Freshers As Customer Associate @ Mumbai In September 2018

Organization Name Sitel India
Job Role Customer Associate
Location Mumbai
Education BE/B Tech/MCA/M Sc
Experience Freshers
Walk-In Dates 6th – 10th September 2018(1 PM Onwards)

About Organization:

Sitel establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel customer contact interactions across all stages of the customer relationship life cycle.

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc from a recognized university
  • Should have an aggregate of 60% through out academics
  • Must have exceptional Spoken English skills
  • Should have excellent communication skill with good hold on grammar
  • Must have basic knowledge of computer
  • Shifts Rotational UK shifts starting (Should be comfortable to work in all shifts)
  • Must be handling inbound calls
  • Should providing Customer support to UK Customers
  • Should have excellent customer service skills and great enthusiasm for helping customers.
  • Must be able to prioritize and complete all job duty requirements.
  • Should have excellent time management skills, attention to detail and the ability to multi task.
  • Must have competent in MS office and web browser environments.
  • Should be willing to work in rotational shifts
  • Must be competent in MS office and web browser environments
  • Should have ability to handle stressful situations.
  • Must have ability to deal professionally with irate customers
  • Should assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Should responsible for OOW, Total solutions, YTT and In warranty extension sales.
  • Must perform work in accordance to standardized policies and procedures.
  • Must applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Must document problems in the support solution database for diagnostics and solution implementation.
  • Should ensure proper escalation procedures are followed.
  • Should be responsible for customer satisfaction through effective handling of customer problems

Venue:

Sitel India Pvt Ltd,

Boomerang Building,

5th Floor/B wing, Chandivali,

Andheri East, Mumbai, Maharashtra – 400072

To Find Best Job Openings: www.fresherjobs9.com

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