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Home / IT jobs / Freshers Jobs / Sitel India Walk-In Drive For Freshers As Process Associate @ Chennai In June 2017
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Sitel India Jobs Walk-In Drive

Sitel India Walk-In Drive For Freshers As Process Associate @ Chennai In June 2017

Organization       : Sitel India

Job Role               : Process Associate

Location               : Chennai

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 2.5 LPA

No.of Vacancies  : NA

Website                : www.sitel.com

Apply Mode         : Walk-In

Walk-In   Date     : 15th & 16th June 2017 (12 PM)

About Organization:

Sitel establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel customer contact interactions across all stages of the customer relationship life cycle.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Should deliver service and support to end-users through calls.

* Should follow standard processes and procedures.

* Must identify and escalate priority issues per Client specifications.

* Should redirect problems to appropriate resource.

* Should offer alternative solutions where appropriate with the objective of retaining customers and clients business.

* Should organize ideas and communicate chat messages appropriate to the clients and customers.

* Should have excellent communication skills in English.

* Must be flexible for rotational shifts.

* Other Bpo domain experiences with good comm skills are also preferred.

* Should handle UK customers and guide them in online booking of train tickets.

* Should have convincing and negotiation skills.

* Must have best customer supportive skills.

* Must have good problem solving and good analyzing skills.

* Must be handling inbound calls from US and resolving customer grievances related to technical issues.

* Should be providing Customer support to UK Customers.

Venue:

Sitel India, Ramanujam IT Park, Hardy towers,

1st Floor, C block, Rajiv Gandhi salai,

OMR road, Taramani, Chennai 600113,

Landmark: Opposite to Thiruvanmiyur railway station.

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