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Home / IT jobs / Freshers Jobs / Sitel India Walk-In Drive For Freshers As Support Executive @ Chennai In October 2017
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Sitel India Jobs Walk-In Drive

Sitel India Walk-In Drive For Freshers As Support Executive @ Chennai In October 2017

Organization       : Sitel India

Job Role               : Support Executive

Location               : Chennai

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Best In Industry

No.of Vacancies  : NA

Website                : www.sitel.com

Apply Mode         : Walk-In

Walk-In   Date     :  5th – 30th October 2017

About Organization:

Sitel establishment in 2000, Sitel India has been offering best-in-class quality service for the North America, United Kingdom, Australia, New Zealand markets. Our clients highly acclaim Sitel’s expertise to provide multi-channel customer contact interactions across all stages of the customer relationship life cycle.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Should deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

* Must interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

* Should diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

* Must follow standard processes and procedures.

* Should identify and escalate priority issues per Client specifications.

* Must redirect problems to appropriate resource.

* Should accurately process and record call transactions using a computer and designated tracking software.

* Must offer alternative solutions where appropriate with the objective of retaining customers and clients business.

* Must organize ideas and communicate oral messages appropriate to listeners and situations.

* Should follow up and make scheduled call backs to customers where necessary.

* Must stay current with system information, changes and updates.

* Must have effective English oral communication skills.

* Should have excellent, analytical, listening and organizational skills.

* Must have excellent customer service skills and great enthusiasm for helping customers.

* Must be able to prioritize and complete all job duty requirements.

* Must be able to adhere to schedule changes based on department and/or business.

* Must be an energetic self-starter with the ability to work both independently and within a team.

* Should have excellent time management skills, attention to detail and the ability to multi task.

* Should have knowledge in competent in MS office and web browser environments.

* Must have ability to continually display positive attitude.

* Should stay current with system information, changes and updates.

Venue:

Sitel India Pvt Ltd,

Ramanujam IT Park, Hardy towers,

1st Floor, C block, Rajiv Gandhi salai,

OMR road, Taramani, Chennai 600113,

Landmark: Opposite to Thiruvanmiyur railway station.

Contact:

Kannan G – +91 – 9940655820

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