Organization : Tata Business Support Services Pvt Ltd
Job Role : Process Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 2.5 LPA
No.of Vacancies : NA
Website : www.fresherjobs9.com
Apply Mode : Walk-In
Walk-In Date : 8th May – 12th May 2017
Tata BSS Is A leader in Providing BPO Services.TATA BSS manages a customer community of 600 million members and growing. We deliver unified customer experiences across 1.2 million connects per day and have facilities across “18 delivery centres” that accommodate more than 10,000+ employees.Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India’s most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.This TATA BUSINESS SERVICES looking for freshers in hyderabad .
* Candidates should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Having 6 months of successful customer service or internet experience is a plus
* Should provide world-class customer service focus and interpersonal skills with superior verbal and written communication
* Must have proven ability to communicate complex technical problems in “customer friendly” language Consistent record of outstanding quality assurance scores
* Must have exceptional interpersonal skills and commitment to customer satisfaction
* Should have proven ability to work in a high paced, nimble, and fluid work environment
* Should provide world-class service to TATA BSS Customers in a customer centric environment
* Should educate customers on products and help customers to be successful
* Must have high on confidence.
* Must have complex problem solving (identification, resolution) skills.
* Must have passion to meet and exceed expectation.
* Must be expressive – adequate articulation.
* Should have ability to develop a rapport with every customer.
* Must have positive attitude.
* Must have relevant experience in Call Centre; Service / Hospitality Industry; prior experience of direct Customer Care interactions in call centre is a must.
* Each CSA should have the ability to navigate knowledge bank & other CRM systems and write appropriate case logs / notes to capture customer interactions.
Tata Business Support Services (TBSS),
Gowra trinity building, 1st floor,
Above Passport office, Chiran Fort Lane,
Lane beside Splendid Towers, Begumpet, Hyderabad.