Organization : Tech Mahindra
Job Role : Process Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 4 LPA
No.of Vacancies : NA
Website : www.techmahindra.com
Apply Mode : Online
Walk-In Date : 12th – 30th May 2018 ( 10 AM – 2 PM)
Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. We provide services to 649 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List. We are part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership.
* Candidate should have completed BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* As a Customer care specialists should be responsible for handling calls from new and existing customers regarding a variety of requests.
* Must be using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
* Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
* Must have ability to cross-sell products is also essential and customer service is required
* Should answer inquiries by clarifying desired information; researching, locating, and providing information.
* Must determine requirements by working with customers.
* Should resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Must fulfils requests by clarifying desired information; completing transactions; forwarding requests
* Must have excellent Communication Skills in English & Hindi/ Proficient in North Indian Hindi Language.
* Must have minimum typing Skills minimum 30 WPM with 85% accuracy & Basic System Navigation Skills, Ability to write, read and speak English to suit business need, Decision Making, numerical ability & logical reasoning,
* Must have good troubleshooting, Customer Focus and Being Attentive.
Tech Mahindra – Ohri towers,
Sebastian Road, Beside Centenary Baptist Church,
Near Clock Tower, Secunderabad