Organization : Tech Mahindra
Job Role : Service Associate
Location : Hyderabad
Qualification : B Tech/BE/MCA/M Sc
Experience : Freshers
Salary : Best In Industry
No.of Vacancies : NA
Website : www.techmahindra.com
Apply Mode : Walk-In
Walk-In Date : 26 th – 30th December 2016( 11 AM )
Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. We provide services to 649 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List. We are part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership.
* Candidate should be BE/B Tech/MCA/ME/M Sc from a recognised university.
* Candidate should have an aggregate of 65% through out academics.
* Must set competency guidelines which help find individuals who have essential communication skills.
* Must have the ability to understand and perform complex processes to enhance customer experience.
* Having minimum six months of work experience in a Non-telecom industry (strict adherence), preferably with International experience in an International Voice Program will be an added advantage.
* Should have good communication skills in English and Hindi.
* Must have preference of any other additional language (esp. any one of the south Indian language, Bengali etc.).
* Should have strong knowledge of customer care processes and techniques.
* Must be customer-service oriented.
* Must have neutral accent in communication.
* Must have a pleasant voice.
* Should be proficient in typing (speed and accuracy).
* Must have good understanding of MS Office applications (Excel, Word, PowerPoint).
* Must be open for flexibility of working in shift timings, 6 day working etc.
* Must be versant certified with a minimum score of 50-60.
* Should have typing speed and Accuracy of 25 WPM with 85% accuracy.
Tech Mahindra Ltd.,
Infocity – Special Economic Zone,
Tower – I, Plot No. 22 to 34,
Opposite to Ananth Building,
Hi-Tech City, Madhapur, Hyderabad.