Organization : Tech Mahindra
Job Role : Support Associate
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 4 LPA
No.of Vacancies : NA
Website : www.techmahindra.com
Apply Mode : Online
Walk-In Date : 1st & 2nd December 2017
Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries. We provide services to 649 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List. We are part of the USD 16.5 billion Mahindra Group that employs more than 200,000 people in over 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should have basic technical knowledge in LAN, WAN and handling basic Internet issues.
* Must have knowledge of troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.
* Must research, diagnose, troubleshoot and identify solutions to resolve customer issues.
* Should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.
* Transport facility available(Pick & Drop).
* Should have pleasant, professional and courteous personality.
* Must have excellent Problem Solving and Customer Service Skills.
* Must have ability to think creatively and should have positive attitude.
* Should have strong analytical & Interpersonal skills.
* Must have excellent verbal communication skills in English.
* Should have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
* Must have minimum 6 months of Voice Tech Support experience or 12 months of any Voice Calling Experience.
* Should be quick learner and self-motivated.
* HR Round
* Voice & Accent
* Technical Round
Tech Mahindra (SEZ building),
Opposite to Ananth building,
Hi-Tech City office, Hyderabad- 500081.