|Job Role||Service Associate|
|Education||BE/B Tech/MCA/M Sc|
|Pay Scale||Rs 3.6 LPA|
Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.
- Must have completed BE/B Tech/MCA/M Sc from a recognised university
- Should have an aggregate of 60% through out academics
- Must have experience in International Voice or Customer Support with excellent communication Skill.
- Should be flexible to work in night shifts.
- If Not relevant skills – people with international customer service can also be considered, provide they are excellent in their communication, quick in grasping the process knowledge
- Must have functional knowledge of CRM Solution, MS Excel, Domain knowledge of US Customer service, Analytical skills
- Should have excellent communication skills both verbal and written
- Must have knowledge of SAP will be added advantage
- Must have good understanding of workflow/exceptions & deviations
- Should be able to follow diverse work instructions &
- Should have ability to adopt frequent changes in work flow
- Must be managing task within the agreed TAT & Quality %
- Must communicate client team over chat & calls at situations
- Should be able to take action in case of unforeseen risks as an SME
- Must be responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
- Must be having capability to work with a team or individually. Should be capable to handle a team as well
- Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
- Should have perfect knowledge related to operating system, hardware, network trouble shooting, etc.
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