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Trigent Walk-In Drive For Freshers As L1 Support Engineer @ Bangalore In September 2017

Organization           : Trigent

Job Role                   : L1  Support Engineer

Location                   : Bangalore

Qualification           : BE/B.Tech/MCA/M Sc

Experience              : Freshers

Salary                       : Rs 2.2 LPA

No.of Vacancies     : NA

Website                   : www.trigent.com

Apply Mode           : Walk-In

Walk-In Date        : 21st – 25th August 2017

About Organization:

Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Must have technical knowledge on system trouble shooting, few prominent knowledge areas.

* Must have strong basic knowledge on Microsoft Windows Operating Systems (9X, NT, 2000, XP), Microsoft Office, Network Connectivity, Printers and print Services, E-Mail and Internet mail, Familiar with Lotus Notes and MS Outlook email clients.

* Should have excellent communication skills, with neutral accent. (Voice based Support).

* Must have excellent written communication skills with email etiquette.

* Must have predominantly Voice Interaction support and also through email, chat & remote support.

* Should have decent knowledge related to Operating System, Hardware, Networking, etc.

* Must have incident management and usage of ITSM skills

* Will be responsible for contract and internal staffing.

* Should be very good into sourcing, screening, interview follow-up, documentation, post joining follow-up etc.

* Should have good convincing and negotiation skills.

* Should have excellent customer service skills

* Should have ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.

* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

* Should have perfect knowledge related to operating system, hardware, network trouble shooting, etc.

Venue:

Trigent Software Ltd., #49,

2nd Floor, East wing, Khanija Bhavan,

Race Course Road, Bangalore – 01.

Contact:

Mamatha K – 7892083828

@@Registration Link For 2016,2017 & 2018 Freshers@@

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