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Trigent Walk-In Drive For Freshers As Support Engineer @ Bangalore In March 2017

Organization           : Trigent

Job Role                   : Support Engineer

Location                   : Bangalore

Qualification           : BE/B.Tech/MCA/M Sc

Experience              : Freshers

Salary                       : Rs 2.2 LPA

No.of Vacancies     : NA

Website                   : www.trigent.com

Apply Mode           : Walk-In

Walk-In Date        : 6 th – 10 th March 2017

About organization:

Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.

Job Description:

* Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

* Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

* Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

* Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should have good computer skills.

* Should have excellent communication skills.

* Must have predominantly Voice Interaction support and also through email, chat & remote support.

* Should have decent knowledge related to Operating System, Hardware, Networking, etc.

* Must have incident management and usage of ITSM skills

* Must have good problem solving and analytical skills

* Should have excellent customer service skills

* Should have ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.

* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Selection Process:

* Group Discussion (GD)

* Face to Face Technical Round.

* Voice and Accent Round (V&A)

Venue:

Trigent Software Ltd.

#49, 2nd Floor, East wing, Khanija Bhavan,

Race Course Road, Bangalore

@@Registration Link For 2016.2017 & 2018 Freshers@@

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