Organization : Trigent
Job Role : Customer Support Associate
Location : Bangalore
Qualification : BE/B.Tech/MCA/M Sc
Experience : Freshers
Salary : Rs 2.2 LPA
No.of Vacancies : NA
Website : www.trigent.com
Apply Mode : Walk-In
Walk-In Date : 6th – 13th October 2017
Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Should receive inbound calls and/or make outbound calls to customers.
* Should require strong oral and written communication skills Responsibilities.
* Should have knowledge on accountable for calls answering/making outbound calls, call quality, attendance, and adherence to work schedule results.
* Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.
* Should provide accurate information to customers.
* Should require ability to work in a very structured environment.
* Must ensure complete call logs and reports.
* Should be able to transfer customer calls to appropriate teams accordingly.
* Must have decent knowledge related to operating system, hardware, networking, etc.
* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
* Should have perfect knowledge related to operating system, hardware, network trouble shooting, etc.
* Must be able to adapt to dynamic, quickly changing telecommunications environment.
* Should have excellent communication skills.
Even intrested candidates can send their resumes to firstname.lastname@example.org
Trigent Software, #49, 2nd Floor, East Wing,
Khanija Bhavan, Race Course Road,Bengaluru.
Hafsaa Sait – 9886970024