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Trigent Walk-In Drive For Freshers Customer Support Associate @ Bangalore In October 2017

Organization           : Trigent

Job Role                   : Customer Support Associate

Location                   : Bangalore

Qualification           : BE/B.Tech/MCA/M Sc

Experience              : Freshers

Salary                       : Rs 2.2 LPA

No.of Vacancies     : NA

Website                   : www.trigent.com

Apply Mode           : Walk-In

Walk-In Date        : 6th – 13th October 2017

About Organization:

Trigent Software Ltd Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent. Trigent is a CMM Level 4 software development company having their development center in Bangalore and head office situated in Boston (USA). They are also Microsoft Gold certified partner.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should receive inbound calls and/or make outbound calls to customers.

* Should require strong oral and written communication skills Responsibilities.

* Should have knowledge on accountable for calls answering/making outbound calls, call quality, attendance, and adherence to work schedule results.

* Must be able to utilize headset and computer terminal and navigate through multiple systems to input and retrieve information.

* Should provide accurate information to customers.

* Should require ability to work in a very structured environment.

* Must ensure complete call logs and reports.

* Should be able to transfer customer calls to appropriate teams accordingly.

* Must have decent knowledge related to operating system, hardware, networking, etc.

* Should be able to assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.

* Must perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

* Should have perfect knowledge related to operating system, hardware, network trouble shooting, etc.

* Must be able to adapt to dynamic, quickly changing telecommunications environment.

* Should have excellent communication skills.

Note:

Even intrested candidates can send their resumes to hafsaa.m@trigent.com

Venue:

Trigent Software, #49, 2nd Floor, East Wing,

Khanija Bhavan, Race Course Road,Bengaluru.

Contact:

Hafsaa Sait – 9886970024

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