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Vodafone Hiring Freshers As Desk Engineer @ Bangalore In August 2016

Organization       : Vodafone

Job Role               : Desk Engineer

Location               : Bangalore

Qualification       : BE/B Tech/MCA/B Sc

Experience           : Freshers

Salary                    : Rs 4 LPA

No.of Vacancies  : NA

Website                 :

Apply Mode          : Online

Apply   Date          : ASAP

About Organization:

Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.

Job Requirements:

* Candidate should be BE/B Tech/MCA/B Sc from a recognised university.

* Candidate should have an aggregate of 65% through out academics.

* Should be receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules

* Must have open tickets based on received phone calls, emails or fax

* Should monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests

* Should enrich tickets with additional information if required and/or needed

* Must dispatch Incidents and Requests to next level of support including call out

* Must be able to inform IMS (Incident Management and Support Team) via phone about Critical Incidents

* Inform Incident or Request Originator about updates and progress

* Should be able to review ticket answers from underlying support levels

* Must answer Incidents and Requests back to originator

* Should be keeping customers informed on request status and progress till closure

* Should have excellent written and spoken English is a must Level 6) preferred

* Must have organized for working in a global cooperative team environment.

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