Organization : Vodafone
Job Role : Desk Engineer
Location : Bangalore
Qualification : BE/B Tech/MCA/B Sc
Experience : Freshers
Salary : Rs 4 LPA
No.of Vacancies : NA
Website : www.vodafone.com
Apply Mode : Online
Apply Date : ASAP
Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.
* Candidate should be BE/B Tech/MCA/B Sc from a recognised university.
* Candidate should have an aggregate of 65% through out academics.
* Should be receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules
* Must have open tickets based on received phone calls, emails or fax
* Should monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests
* Should enrich tickets with additional information if required and/or needed
* Must dispatch Incidents and Requests to next level of support including call out
* Must be able to inform IMS (Incident Management and Support Team) via phone about Critical Incidents
* Inform Incident or Request Originator about updates and progress
* Should be able to review ticket answers from underlying support levels
* Must answer Incidents and Requests back to originator
* Should be keeping customers informed on request status and progress till closure
* Should have excellent written and spoken English is a must Level 6) preferred
* Must have organized for working in a global cooperative team environment.