|Job Role||Administartor – IMS – Service Desk Monitoring|
Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.
- Should have an aggregate of 60% through out academics
- Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
- Must handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
- Must perform timely escalation of incidents to higher levels when required.
- Must perform log file monitoring for errors.
- Must perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.
- Must follow quality / security process defined for the engagement
- Must have knowledge of desktop Support EUC Admin, Desktop Support, Infra Monitoring and Basic Administration
- Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures
- Should provide technical Support to customers
- Must have knowledge in Service Now(Ticketing tool)
- Must be handling incidents
- Must have good communication required as you will work in International voice support
- Should have experience in customer and/or technical support-IT or non-IT
- Must have interest to work in technical support, answering support queries via phone email, chat and web.
To Find Best Job Openings: www.fresherjobs9.com