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Wipro Job Openings For Freshers As Administartor – IMS – Service Desk Monitoring @Pune In June 2019

Organization NameWipro
Job RoleAdministartor – IMS – Service Desk Monitoring
EducationAny Graduation
Salary2.5 LPA
Apply DateOnline(ASAP)

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

  • Should have an aggregate of 60% through out academics
  • Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
  • Must handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Must perform timely escalation of incidents to higher levels when required.
  • Must perform log file monitoring for errors.
  • Must perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.
  • Must follow quality / security process defined for the engagement
  • Must have knowledge of desktop Support EUC Admin, Desktop Support, Infra Monitoring and Basic Administration
  • Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures
  • Should provide technical Support to customers
  • Must have knowledge in Service Now(Ticketing tool)
  • Must be handling incidents
  • Must have good communication required as you will work in International voice support
  • Should have experience in customer and/or technical support-IT or non-IT
  • Must have interest to work in technical support, answering support queries via phone email, chat and web.

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