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Home / IT jobs / Freshers Jobs / Wipro Job Openings For Freshers As Desktop Support Administrator @ Hyderabad In December 2017
Wipro Job Openings Bangalore For Freshers 2017

Wipro Job Openings For Freshers As Desktop Support Administrator @ Hyderabad In December 2017

Organization       : Wipro

Job Role               : Desktop Support Administrator

Location               : Hyderabad

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Best In Industry

No.of Vacancies  : NA

Website                 : www.wipro.com

Apply Mode          : Online

Last Date               : ASAP

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc  from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.

* Must handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.

* Must have knowledge of timely escalation of incidents to higher levels when required.

* Must have log file monitoring for errors.

* Should perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures.

* Must follow quality / security process defined for the engagement.

* Must have knowledge of desktop Support EUC Admin, Desktop Support, Infra Monitoring and Basic Administration.

* Must have good communication skills.

* Must have knowledge in Service Now(Ticketing tool)

* Should be handling incidents

* Must have good communication required as you will work in International voice support

* Should have experience in customer and/or technical support-IT or non-IT

* Candidates from computer service background may also apply

* Must have interest to work in technical support, answering support queries via phone email, chat and web

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