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Wipro Off Campus Drive For Freshers As Service Desk Analyst @ Across India In June 2018

Organization Name Wipro
Job Role Service Desk Analyst
Location Across India
Education Any Graduation
Experience Freshers
Salary 1.8 LPA
Apply Date Online(ASAP)

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc from a recognised university
  • Should have an aggregate of 60% through out academics
  • Must not have any active backlogs
  • Must have knowledge on TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management
  • Should be able to Monitor the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures.
  • Must handle first-level incident/problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Must perform timely escalation of incidents to higher levels when required. Log file monitoring for errors.
  • Should perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination,
  • Must perform basic Service Requests based on Standard Operating Procedures. Follow quality/security process defined for the engagement
  • Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures
  • Should provide technical Support to customers
  • Must have knowledge in Service Now(Ticketing tool)
  • Must be handling incidents
  • Must have good communication required as you will work in International voice support
  • Should have experience in customer and/or technical support-IT or non-IT
  • Candidates from computer service background may also apply
  • Must have interest to work in technical support, answering support queries via phone email, chat and web

Selection Process:

  • Online Written Examination
  • Written Communication Test
  • Technical Interview
  • HR Interview

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