Organization : Wipro
Job Role : Service Desk Analyst
Location : Mumbai
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Best In Industry
No.of Vacancies : NA
Website : www.wipro.com
Apply Mode : Walk-In
Walk-In Date : 17th February 2018( 10 AM – 1 PM)
Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent
* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
* Should have an aggregate of 60% through out academics.
* Must have TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management skills.
* Must have good Communication is mandatory (English Language)
* Should handle first-level incident/problem determination and resolution on a 24×7 basis Service incidents.
* Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures
* Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures.
* Should provide technical Support to customers
* Must have knowledge in Service Now(Ticketing tool)
* Must be handling incidents
* Must have good communication required as you will work in International voice support
* Should have experience in customer and/or technical support-IT or non-IT
* Candidates from computer service background may also apply
* Must have interest to work in technical support, answering support queries via phone email, chat and web
MES Pillai College,
Dr.KM.Vasudevan Pillai Campus,
Sector 16, New Panvel,
Navi Mumbai,Maharashtra 410206