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Home / IT jobs / Freshers Jobs / Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In August 2017
Wipro Job Openings Bangalore For Freshers 2017

Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In August 2017

Organization       : Wipro

Job Role               : Service Desk Analyst

Location               : Pune

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Best In Industry

No.of Vacancies  : NA

Website                 : www.wipro.com

Apply Mode          : Walk-In

Walk-In   Date      :5th August 2017

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc  from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Graduates of 2015, 2016 & 2017 passed outs only can apply.

* Should have knowledge in Service Now(Ticketing tool)

* Must be handling incidents

* Must have good communication required as you will work in International voice support

* Should have experience in customer and/or technical support-IT or non-IT

* Candidates from computer service background may also apply

* Must have interest to work in technical support, answering support queries via phone email, chat and web

* Should be flexible for 24*7 environment with shifts (5 days a week)

* Should be able to provide technical support to customers.

* Must have good customer negotiation skills.

* Must have good customer relational skills.

* Based on the nature and description of the ticket, take steps to do a OS level format or use a DOD certified tool for Wiping the data from the released assets HDD s.

* Must have good inter personnel skills.

* Should have good problem solving and trouble shooting skills.

* Should be having good experience in dealing with customer queries.

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