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Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In January 2018

Organization       : Wipro

Job Role               : Service Desk Analyst

Location               : Pune

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Best In Industry

No.of Vacancies  : NA

Website                 :

Apply Mode          : Walk-In

Walk-In   Date      : 6th January 2018

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc  from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Must have knowledge on TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management

* Must have good Communication is mandatory (English Language)

* Should handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents.

* Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures

* Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures.

* Should provide technical Support to customers

* Must have knowledge in Service Now(Ticketing tool)

* Must be handling incidents

* Must have good communication required as you will work in International voice support

* Should have experience in customer and/or technical support-IT or non-IT

* Candidates from computer service background may also apply

* Must have interest to work in technical support, answering support queries via phone email, chat and web

* Should be flexible for 24*7 environment with shifts (5 days a week).

* Must have good inter personnel skills.

* Should have interest to work in technical support,answering support queries via phone email,chat and web

* Should be able to work in rotational shifts.

* Should have good analytical skills.

* Should have experience in international voice process.


Wipro Technologies,Plot No.31 MIDC,

Pune Infotech Park,Ph-2 Hinjewadi,

Pune, Maharashtra 411057

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