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Home / IT jobs / Freshers Jobs / Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In November 2018
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Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In November 2018

Organization Name Wipro
Job Role Service Desk Analyst
Location Pune
Education BE/B Tech/MCA/M Sc
Experience Freshers
Pay Scale 3.2 LPA
Walk-In Date 10th November 2018

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc form a recognized university
  • Should have an aggregate of 60% through out academics
  • Should be able to do system administration, Incident/ problem determination and resolution on a 24×7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.
  • Must perform Service Requests based on Standard Operating Procedures.
  • Must work on scheduled tasks as part of Change Management.
  • Should be able to handle issues independently and suggest/implement services improvements plans.
  • Should be able to identify and highlight scope of automation to lead or Manager
  • Must be responsible for Service ticket creation/assignment/Categorization /
    prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
  • Must receive calls during the assigned period and adhere to break
    schedules and use the appropriate Aux as applicable
  • Must have incident Management skills
  • Should have knowledge on ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
  • Must have knowledge on routing / Chasing of tickets with other PRG s
  • Must be proactive Remedy Queue Management
  • Must be identifying the trend of calls/tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Should be creating child tickets and tagging them with problem ticket
  • Must perform tracking resolution and updating KB

To Find Best Job Openings: www.fresherjobs9.com

Venue:

Plot No.31 MIDC,Pune Infotech Park,

Ph-2 Hinjewadi,Pune, Maharashtra 411057

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