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Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In September 2018

Organization Name Wipro
Job Role Service Desk Analyst
Location Pune
Education BE/B Tech/MCA/M Sc
Experience Freshers
Pay Scale 3.2 LPA
Walk-In Date 8th September 2018(10 AM – 1 PM)

About Organization:

Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent

Job Requirements:

  • Must have completed BE/B Tech/MCA/M Sc from a recognized university
  • Should have an aggregate of 60% through out academics
  •  Must have knowledge on TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management
  • Should be able to Monitor the IT Infrastructure for its availability, capacity usage, hardware and OS errors and failures.
  • Must handle first-level incident/problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels.
  • Must perform timely escalation of incidents to higher levels when required. Log file monitoring for errors.
  • Should perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination
  • Must perform basic Service Requests based on Standard Operating Procedures.
  • Must follow quality/security process defined for the engagement
  • Must be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW
  • Must receive calls during the assigned period and adhere to break schedules and use the appropriate Aux as applicable
  • Should follow KEDBs, Wikis for resolving technical issues and follow the defined processes(SOPs/SOWs) while attempting to resolve the incidents
  • Must have incident Management skills
  • Must prepare incident MIS as per requirements
  • Must have ticket re-assignment to PRG s if ticket unresolved by L2 (where ever applicable)
  • Must perform routing / Chasing of tickets with other PRG
  • Should be proactive Remedy Queue Management
  • Must have problem Management skills
  • Must be identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
  • Should be creating child tickets and  tagging them with problem ticket
  • Must be tracking resolution and updating KB
  • Must callback the user and confirm resolution (where ever applicable) Administrative Task
  • Must be proactive in Remedy Queue Management
  • Must have interest to work in technical support, answering support queries via phone email, chat and web

Venue:

Wipro LTD, Plot No.31 MIDC,

Pune Infotech Park,

Ph-2 Hinjewadi, Pune,

Maharashtra 411057

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