|Job Role||Support Administrator|
|Salary||Rs 3.25 LPA|
|Walk-In Dates||1st – 10th August 2018(10 AM – 11 AM)|
XL Dynamics is the world’s leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. XL Dynamics offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide.
- Must have completed BE/B Tech/MCA from a recognised university
- Should have an aggregate of 60% through out academics
- Must have mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
- Should have experience in TCP/IP and general networking.
- Having MCSE & CCNA certification will be preferred.
- Must have knowledge of multiple desktop programs, configuration and debugging techniques.
- Should have strong communication skills effective verbal and written communication skills in Englis
- Must be providing technical and diagnostic support for all hardware/software problems.
- Should be maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
- Must be managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.
- Should be managing service requests, software installations, new computer setups, upgrades, etc.
- Must have troubleshooting network related issues.
- Should have knowledge on troubleshooting login and domain related issues.
- Must have knowledge on troubleshooting operating system and general software related issues.
- Must minimize customer complaints and escalations by providing exceptional service and call control
- Must report all technical equipment (computer, phone, network) issues to team leader
- Should perform other duties commensurate with the post as per Client and Management guidelines
XL Dynamics India Pvt. Ltd.
Rupa Solitaire,Unit no. 118(1st Floor),
Building No. A-1, Sector 1,Millennium Business Park,
Mahape, Navi Mumbai – 400 710
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