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Yahoo Hiring Freshers As Associate Analyst @ Bangalore In July 2016

Organization       : Yahoo

Job Role               : Associate Analyst

Location               : Bangalore

Qualification       : BE/B Tech/ME/MCA/MBA

Experience           : Freshers

Salary                    : Rs 3.5 LPA

No.of Vacancies  : NA

Website                 : www.yahoo.com

Apply Mode          : Online

Apply   Date          : ASAP

About Organization:

Yahoo is that the world’s largest start-up, which implies that we tend to move quick and forever let our users lead the means. supported in 1994 by 2 Stanford Ph.D. candidates, we’ve adult into a corporation that helps you discover what you’re yearning for on any Internet-connected device. Our staff are rewarded for curiosity and that we celebrate explorers, looking forward to our torrid and transformative talent to try and do what’s right for our users.

Job Requirements:

* Candidate should be BE/B Tech/ME/MCA/MBA from a recognised university.

* Candidate should have 0-6 months of success customer service or internet experience

* Candidate must have flexibility to work Monday thru Sunday in shifts.

* Candidate should be able to provide world-class service to all Yahoo Customers in a customer centric environment

* Candidate should successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools

* Candidate must be assisting customers with inquiries while providing consultative support and recommendations

* Candidate should provide document in detail all interactions with customers

* Candidate must effectively articulate complex information to a variety of technical and non-technical customers

* Candidate should educate customers on products and help customers to be successful

* Candidate should identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services

* Candidate should successfully perform against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating

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