Organization : Yahoo
Job Role : Associate Analyst
Location : Bangalore
Qualification : BE/B Tech/ME/MCA/MBA
Experience : Freshers
Salary : Rs 3.5 LPA
No.of Vacancies : NA
Website : www.yahoo.com
Apply Mode : Online
Apply Date : ASAP
Yahoo is that the world’s largest start-up, which implies that we tend to move quick and forever let our users lead the means. supported in 1994 by 2 Stanford Ph.D. candidates, we’ve adult into a corporation that helps you discover what you’re yearning for on any Internet-connected device. Our staff are rewarded for curiosity and that we celebrate explorers, looking forward to our torrid and transformative talent to try and do what’s right for our users.
* Candidate should be BE/B Tech/ME/MCA/MBA from a recognised university.
* Candidate should have 0-6 months of success customer service or internet experience
* Candidate must have flexibility to work Monday thru Sunday in shifts.
* Candidate should be able to provide world-class service to all Yahoo Customers in a customer centric environment
* Candidate should successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
* Candidate must be assisting customers with inquiries while providing consultative support and recommendations
* Candidate should provide document in detail all interactions with customers
* Candidate must effectively articulate complex information to a variety of technical and non-technical customers
* Candidate should educate customers on products and help customers to be successful
* Candidate should identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services
* Candidate should successfully perform against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating