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Yahoo Job Openings For Freshers As Customer Associate @ Bangalore In May 2017

Organization       : Yahoo

Job Role               : Customer Associate

Location               : Bangalore

Qualification       : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                    : Rs 3.5 LPA

No.of Vacancies  : NA

Website                 : www.yahoo.com

Apply Mode          : Online

Apply   Date          : ASAP

About Organization:

Yahoo is that the world’s largest start-up, which implies that we tend to move quick and forever let our users lead the means. supported in 1994 by 2 Stanford Ph.D. candidates, we’ve adult into a corporation that helps you discover what you’re yearning for on any Internet-connected device. Our staff are rewarded for curiosity and that we celebrate explorers, looking forward to our torrid and transformative talent to try and do what’s right for our users.

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

* Should have an aggregate of 60% through out academics.

* Should provide world-class service to all Yahoo Customers in a customer centric environment

* Should successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools

* Must be assisting customers with inquiries while providing consultative support and recommendations

* Should document in detail all interactions with customers

* Should be effectively articulate complex information to a variety of technical and non-technical customers

* Should educate customers on products and help customers to be successful

* Should identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell of products and services

* Must be successfully performs against department scorecard metrics including Quality Assurance,

* Should average Handle Time, and Customer Satisfaction Rating

* Should be able to satisfy world-class customer service focus and interpersonal skills with superior verbal and written communication skills

* Must have proven ability to communicate complex technical problems in “customer friendly” language

* Must have consistent record of outstanding quality assurance scores

* Should have exceptional interpersonal skills and commitment to customer satisfaction

* Must have proven ability to work in a high paced, nimble, and fluid work environment

* Must have demonstrate superior troubleshooting skills with hardware and software applications in a PC/Mac environment, ability to think outside of the box and find creative ways to solve customer problem.

* Must have working understanding of e-commerce principles and support elements solid decision making skills

* Must demonstrate effective oral and written communication skills and the ability to work cooperatively with internal and external business partners

* Should have proven ability to work independently in a fast-paced environment

* Must be well organized with the ability to multi-task and prioritize workload

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