Organization : Zen Technologies
Job Role : Software Engineer
Location : Hyderabad
Qualification : BE/B Tech/MCA/M Sc
Experience : Freshers
Salary : Best In Industry
No.of Vacancies : NA
Website : www.fresherjobs9.com
Apply Mode : Online
Last Date : ASAP
* Should acknowledge and resolve the Incident/Service request as per resolution SLAs.
* Must assign the Incidents to the relevant Groups if beyond desktop scope.
* Must require information or support will co-ordinate with other teams.
* Should follow all Processes required for an Incident (Incident Creation Process, Escalation matrix).
* Must support to end users’ desktop computer resources, including provisioning, de-provisioning.
* Should support to the computer and its peripherals, Mobile devices, operating system software, Electronic
software distribution including patching and upgrades.
* Must provide support for laptops, printers, scanners and peripheral equipment such as keyboards and pointing devices (mice) and coordination with vendor
* Must have desktop hardware and software asset management skills.